top of page

Privacy Policy

A legal disclaimer

Last updated: April 09, 2025

1. Introduction

Sri Raghava Home Decors & Gifts ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.sriraghavahome.com.

We comply with:

  • The EU General Data Protection Regulation (GDPR)

  • California Consumer Privacy Act (CCPA) as amended by the CPRA

  • Other applicable data protection laws

2. Data Controller

For GDPR purposes, the data controller is:
Sri Raghava Home Decors & Gifts
SUBRAMANYA NO.31 GROUND FLOOR
SEA COLLEGE ROAD
Bangalore, KARNATAKA 560036
India

Email: sriraghava.hdg@gmail.com

3. Information We Collect

Personal Data

We may collect the following personally identifiable information:

  • Contact information (name, email, phone number)

  • Demographic information (address, city, postal code)

  • Payment information (processed securely by our payment processors)

  • Account credentials (for registered users)

  • Communications (emails, chat logs, customer service interactions)

Automatic Data Collection

  • Usage Data (IP address, browser type, device information)

  • Cookies and tracking technologies (as detailed in our Cookie Policy)

4. Lawful Basis for Processing (GDPR)

We process personal data under the following legal bases:

  • Consent: For marketing communications and certain cookies

  • Contractual necessity: To fulfill orders and provide services

  • Legal obligation: To comply with tax and accounting requirements

  • Legitimate interests: For fraud prevention, security, and service improvement

5. Your Rights

GDPR Rights (EU Residents)

  • Right to access, correct, or delete your data

  • Right to restrict or object to processing

  • Right to data portability

  • Right to withdraw consent

  • Right to lodge complaints with a supervisory authority

CCPA/CPRA Rights (California Residents)

  • Right to know what personal information is collected

  • Right to delete personal information

  • Right to opt-out of sale/sharing of personal information

  • Right to correct inaccurate personal information

  • Right to limit use of sensitive personal information

  • Right against discrimination for exercising privacy rights

6. How to Exercise Your Rights

Submit requests via:

We will respond within 30 days (45 days if reasonably needed) and may require verification of your identity.

7. Data Retention

We retain personal data only as long as necessary for:

  • Providing requested services

  • Compliance with legal obligations

  • Resolving disputes

  • Enforcing agreements

8. International Data Transfers

Data may be transferred to and processed in countries outside your jurisdiction. We implement appropriate safeguards (e.g., Standard Contractual Clauses) for international transfers under GDPR.

9. "Do Not Sell or Share My Personal Information"

We do not sell personal information as defined by CCPA/CPRA. California residents may opt-out of any future sale/sharing by contacting us.

10. Sensitive Personal Information

We may collect certain sensitive information (e.g., payment details) only as necessary to provide services, with appropriate protections.

11. Automated Decision Making

We do not use fully automated decision-making that produces legal or similarly significant effects.

12. Data Security

We implement technical and organizational measures including:

  • Encryption technologies

  • Access controls

  • Regular security assessments

  • Employee training

13. Third-Party Disclosures

We may share information with:

  • Service providers (payment processors, hosting providers)

  • Legal authorities when required

  • Business successors in case of merger/acquisition

14. Cookies and Tracking Technologies

See our separate [Cookie Policy] for details. You can manage preferences via browser settings.

15. Children's Privacy

We do not knowingly collect data from children under 16. Parents may contact us to remove any inadvertently collected data.

16. Policy Updates

We will notify users of material changes via email or website notice. Continued use after changes constitutes acceptance.

17. Contact Information

For privacy concerns or to exercise rights:

We've appointed a Data Protection Officer (DPO) who can be contacted at the above email with "[DPO]" in the subject line.

This enhanced policy provides:

  1. Clear GDPR compliance framework

  2. Comprehensive CCPA/CPRA provisions

  3. Detailed user rights explanations

  4. Professional data protection standards

  5. Required disclosures for international compliance

Would you like me to make any specific adjustments or additions to this upgraded privacy policy?

mention the sections about the fact we sell products online and add all necessary section for comply with provisions for GDPR, CCPA, CPRA

Comprehensive Privacy Policy for Sri Raghava Home Decors & Gifts

Last Updated: April 09, 2025

1. Introduction

Sri Raghava Home Decors & Gifts ("we," "us," or "our") operates the e-commerce website www.sriraghavahome.com, where we sell home décor products and gifts. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in compliance with:

  • General Data Protection Regulation (GDPR) (for EU/UK residents)

  • California Consumer Privacy Act (CCPA) & California Privacy Rights Act (CPRA) (for California residents)

  • Other applicable data protection laws

By using our website and purchasing our products, you consent to the practices described in this policy.

2. Information We Collect

A. Personal Information for Online Purchases

When you purchase products from our website, we collect:

  • Contact Information (name, email, phone number)

  • Shipping & Billing Address

  • Payment Information (processed securely via third-party payment gateways; we do not store full credit card details)

  • Order History & Preferences

  • Customer Support Communications

B. Automatic Data Collection

  • Device & Usage Data (IP address, browser type, pages visited)

  • Cookies & Tracking Technologies (see Section 9)

3. How We Use Your Information

We process personal data for:

  • Order Fulfillment: Processing payments, shipping, and returns

  • Customer Support: Responding to inquiries and complaints

  • Marketing (with consent): Sending promotional emails (opt-out available)

  • Legal Compliance: Fraud prevention, tax obligations, and regulatory requirements

  • Website Improvement: Analyzing user behavior to enhance our services

4. Legal Basis for Processing (GDPR Compliance)

Under GDPR, we rely on the following legal bases:

  • Contractual Necessity: Processing orders and delivering products

  • Consent: For marketing communications (you may withdraw anytime)

  • Legal Obligation: Compliance with tax and consumer laws

  • Legitimate Interests: Fraud prevention and website security

5. Your Data Protection Rights

A. GDPR Rights (EU/UK Residents)

You have the right to:
✅ Access – Request a copy of your personal data
✅ Rectification – Correct inaccurate information
✅ Erasure ("Right to Be Forgotten") – Request deletion of your data
✅ Restrict Processing – Limit how we use your data
✅ Data Portability – Receive your data in a structured format
✅ Object – Opt-out of certain processing (e.g., direct marketing)
✅ Withdraw Consent – Revoke previously given consent

B. CCPA/CPRA Rights (California Residents)

Under CCPA (as amended by CPRA), you have the right to:
✅ Know what personal data we collect and how it’s used
✅ Delete your personal data (with exceptions)
✅ Opt-Out of the sale or sharing of personal data
✅ Correct inaccurate personal information
✅ Limit Use of Sensitive Personal Information (e.g., payment details)
✅ Non-Discrimination – We will not deny services for exercising privacy rights

How to Exercise Your Rights

Submit a request via:
📧 Email: sriraghava.hdg@gmail.com
📝 Website Form: Contact Us Page
📬 Mail: Sri Raghava Home Decors & Gifts, SUBRAMANYA NO.31 GROUND FLOOR, SEA COLLEGE ROAD, Bangalore, KARNATAKA 560036

We will respond within 30 days (45 days if extended). Verification may be required.

6. Data Retention & Security

  • We retain personal data only as long as necessary for order processing, legal compliance, and dispute resolution.

  • We implement encryption, secure payment gateways, and access controls to protect your data.

7. Third-Party Sharing & Disclosures

We may share data with:

  • Payment Processors (e.g., Razorpay, PayPal)

  • Shipping Providers (e.g., FedEx, local couriers)

  • Service Providers (website hosting, analytics)

  • Legal Authorities (if required by law)

We do not sell personal data under CCPA/CPRA.

8. International Data Transfers (GDPR)

If data is transferred outside the EU/UK, we ensure safeguards such as:

  • Standard Contractual Clauses (SCCs)

  • Adequacy Decisions (where applicable)

9. Cookies & Tracking Technologies

We use:
🍪 Essential Cookies – Necessary for website functionality
📊 Analytics Cookies – Improve user experience
🎯 Marketing Cookies – Personalized ads (opt-out available)

Manage preferences via browser settings or our Cookie Consent Banner.

10. Children’s Privacy

Our website is not directed at children under 16. If we inadvertently collect data from a minor, parents may contact us for deletion.

11. Changes to This Policy

We will notify users of updates via email or website notice. Continued use constitutes acceptance.

12. Contact Us

For privacy concerns or to exercise your rights:
📧 Email: sriraghava.hdg@gmail.com
📞 Phone: [Insert if applicable]
📬 Mail: Sri Raghava Home Decors & Gifts, SUBRAMANYA NO.31 GROUND FLOOR, SEA COLLEGE ROAD, Bangalore, KARNATAKA 560036

Data Protection Officer (DPO): Contact via email with subject line "ATTN: DPO".

Summary of Key Compliance Additions

✔ Explicit GDPR & CCPA/CPRA rights sections
✔ "Do Not Sell My Data" disclosure (CCPA compliance)
✔ Data retention & security policies
✔ Cookie & tracking technology transparency
✔ International data transfer safeguards (GDPR)
✔ Clear instructions for exercising rights

bottom of page